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Clear Rules Before You Join

One account, one wallet and one rule set cover Double Ball Roulette, The Dog House, Aviator and payments through Touch 'n Go, GrabPay, Boost dan FPX at iwang.

Malaysia account rulesWallet use termsGame session clausesSupport contact paths

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Know the Rules Before Wallet Use

iwang Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions are the agreement between you and iwang when you create an account, use the lobby, fund your wallet or ask support to help with account records. They explain how identity checks, payment receipts, game rounds, payout requests, session logs and security steps

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are handled. Access and eligibility depend on local law and are available only where local law permits. If a payment through Touch 'n Go, GrabPay, Boost dan FPX does not match the account name or receipt data, we may hold the transaction while we check it.
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We may also pause access if the account appears shared, altered, automated or used in a way that breaks these terms. When terms change, the wording on this page applies from the time it is published.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP CHANNELS

Reach Us About Your Terms

If any clause affects your account, contact us before you continue using the lobby or wallet. Our team can explain account status, payment checks, document requests and term changes in plain English.

Live Chat Use chat when you need a quick reading of a Terms & Conditions clause linked to login access, active sessions or a held wallet action. We can point you to the exact rule and next step.

Email Desk Send email when your question needs receipts, screenshots or account documents attached. This path suits payment term disputes, name checks and written requests to correct account data held under these terms.

Wallet Team Ask the wallet team about Terms & Conditions that affect Touch 'n Go, GrabPay, Boost dan FPX records. We check reference numbers, account names and timing before we release, reverse or escalate a transaction.

ACCOUNT CARE

Your Account Rules Stay Traceable

Our handling of Terms & Conditions is tied to account records, not guesswork. We keep logs for logins, wallet actions, game rounds and support cases so decisions can be checked against the…

Data Handling

We use account data only to run the account, apply the Terms & Conditions, check wallet records and answer support cases. Access is limited to staff who need it for the case they handle.

Cookie Use

Cookies help us recognise your device, keep sessions stable and reduce account misuse. The terms explain that changing browser settings may affect login, wallet confirmation or live table session recovery.

Security Checks

When a login pattern, payment name or device change looks unusual, we may ask for extra checks before access continues. This is done under the account safety clauses in the Terms & Conditions.

Record Retention

We retain wallet receipts, support messages and game round logs for account handling, dispute checks and legal duties. Retention periods may vary by record type and any law that applies.

Change Requests

If your name, email or phone record is wrong, ask us to correct it. We may request proof before changing account data, especially when wallet activity has already taken place.

Term Updates

When we amend these Terms & Conditions, we place the revised wording on this page. Continued account use after that point means you accept the amended clauses for future activity.

Terms Questions Before You Join

Read these answers before you open your account or continue using your wallet. They explain when the Terms & Conditions apply, how payment checks work, what data supports account decisions and how to contact us if you want a clause explained or a record corrected.

You accept the Terms & Conditions when you create an account, sign in, keep funds in the wallet or use the lobby. If a clause changes, the newer wording applies after it appears on this page.

Access and eligibility depend on local law and are available only where local law permits. You are responsible for checking whether account use is allowed in your location before you open or continue using it.

Wallet clauses cover deposits, payout requests, name matching, receipt checks and reversal handling for Touch 'n Go, GrabPay, Boost dan FPX. If payment data does not match, we may hold the action while we check it.

We may use login records, device signals, wallet references, game round logs and support messages to apply the Terms & Conditions. These records help us confirm what happened before we act on an account.

Yes. Contact support with your account email, the affected field and any document or receipt that supports the correction. We check the request before changing data linked to wallet or access records.

If access is paused under the Terms & Conditions, support can explain the clause used and what you may send next. We may need identity, payment or device checks before any account action continues.

Raise the dispute through chat or email with dates, receipts and screenshots. We compare your submission with account logs, wallet records and the relevant clause, then reply with the outcome or next step.

Clear Rules Before You Join

Reach Us About Your Terms

Your Account Rules Stay Traceable

Data Handling

Cookie Use

Security Checks

Record Retention

Change Requests

Term Updates

Terms Questions Before You Join

01 When do I accept the Terms & Conditions?

02 Can I access the account from Malaysia?

03 How do payment terms apply to my wallet?

04 What account data supports a terms decision?

05 Can I ask for my account record to be corrected?

06 What happens if my account access is paused?

07 How are disputes under these terms handled?

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