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Your Data Rules Before You Join

Double Ball Roulette, Football Studio, Aviator and 888 Dragons can all be opened from one account, so our Privacy Policy explains the data created when you browse rooms…

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iwang Your Data Rules Before You Join
CONTACT PATHS

Reach Us About Privacy Quickly

Privacy questions should not sit in a queue without context. Send us the account name, registered phone or email, and the request you want us to handle, such as access, correction, deletion…

Live chat privacy queue Use live chat when you are signed in and ask for privacy help. We can verify your session, confirm the request type, and route account data questions to the team that handles records.
Email request record Email is useful when you need a written trail for access, correction or deletion requests. Include only the account details needed to identify you, not full bank card data or passwords.
Wallet data questions If your privacy request concerns Touch 'n Go, GrabPay, Boost dan FPX, tell us the date, payment channel and reference shown in your wallet history so checks are precise.
ACCOUNT CARE

How Privacy Is Handled Inside iwang

We treat privacy as an account operation, not a slogan. Every record has a purpose: opening your account, keeping access secure, processing wallet activity, supporting game sessions, answering you, or meeting legal…

Account details

We collect the name, contact details, login data and verification records needed to create and maintain your account. These records help us confirm ownership before we answer account or privacy requests.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX activity creates references, timestamps and status codes. We use them to reconcile wallet actions, handle disputes and answer data access requests tied to your account.

Cookies and devices

Cookies help keep your session active, remember basic choices and measure page performance. You can adjust browser settings, though some account and wallet functions may need cookies to work properly.

Security checks

Login patterns, device data and failed access attempts may be checked to detect account misuse. These checks protect your data before support shares records or changes registered contact details.

Retention periods

We keep account, wallet and support records only while needed for service, legal, fraud prevention and dispute purposes. When records are no longer needed, we delete or anonymise them where practical.

Change requests

You can ask to access, correct or delete eligible personal data. We may need identity checks first, and some records may stay where law, payment reconciliation or security duties require retention.

Privacy Answers Before You Open Account

This section answers common privacy requests in plain terms, so you know what data we handle before you open an account or return to the lobby. If your question involves payment references, account access or a correction request, contact us with enough detail to identify the record safely.

It covers account details, login records, wallet activity, payment references, game session logs, device signals, cookies and support messages connected with your account. It also covers privacy requests you send to us.

We collect account data to open and maintain your account, manage access, process wallet actions, provide support, check security risks and meet legal duties. We do not collect data without an account-related reason.

Payment records help match wallet actions to your account, confirm status, resolve disputes and answer privacy requests. We handle references and timestamps, not full secret credentials for those payment services.

Yes, you can ask for access to eligible personal data linked to your account. We will verify your identity first, then provide the records we can release under applicable law and security duties.

Yes, ask us to correct inaccurate personal data such as contact details or profile fields. Some changes may need proof of ownership, especially if they affect login access, wallet checks or payment records.

You can request deletion of eligible personal data. Some records may need to stay for legal, security, fraud prevention, payment reconciliation or dispute reasons, and we will explain the status of your request.

Contact our support team through live chat or email and state that your request concerns privacy. Include your account name and the specific issue, but never send passwords or full payment credentials.

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